Me: You don't see it under "Accessories"?
Mom: No... should it be there?

Me: Yes. Weird. Okay, bring up Help.
Mom: How do I do that?

Me: Hit F1.
Mom: What, the key?

Me: Yes. The F1 key. On your keyboard. Press the F1 key to bring up help.
Mom: Do I have to hold it down?

Me: No, you don't hold the key down. Just press it once. It's a computer, Mom, not a leaky toilet.